Returns & Refund Policy

We stand behind the quality of our products and want you and your pet to be satisfied with your purchase.

30-Day Support Window
You may contact us within 30 days of receiving your order if you experience an issue with your product.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

In these cases, we will cover all costs and offer you either:

• A free replacement, or
• A full refund

You will not be required to pay for return shipping in these situations.

Eligible Reasons for Refund or Replacement
We offer refunds or replacements if:

• The item arrives damaged or defective
• You receive the wrong item
• The product has a clear manufacturing fault

Customer Dissatisfaction
If you are not satisfied with your purchase, please contact us within 30 days. We will review your request and may offer a partial refund or alternative resolution where appropriate.

Requests based on normal wear, extended use, or misuse of the product may not be eligible for a refund.

Returns
In certain cases, we may require the item to be returned before issuing a refund.

If a return is required for reasons not related to damage, defects, or errors on our part:

• Customers are responsible for return shipping costs
• Return shipping fees vary depending on your location, carrier, and package size
• For international orders, return shipping costs may be significant

We will provide the return address and instructions once your request has been approved.

Proof Requirement
To process any claim, we require:

• Your order number
• A description of the issue
• Photo or video evidence where applicable

Refunds
If approved, refunds will be issued to your original payment method within 5–10 business days.

Limitations

• Only one resolution (refund or replacement) will be provided per order
• We reserve the right to deny claims that appear fraudulent or abusive

Contact
Please contact us at pawsitiveliving.support@gmail.com to request assistance.